IT Expertise Helps California Manufacturer Grow

24/7 Availability Means Peace of Mind

With more than 30 employees using workstations, laptops, cell phones, plus manufacturing equipment connected to their network, a blip in their technology could shut down operations at Seachrome in a hurry. Chris gets peace of mind knowing that an Accent technician is available 24/7 if needed, but he no longer describes the computer issues they face as life-threatening.

“Most of the problems that we have are relatively minor,” said Chris. “[Accent] is in front of the problem and we’re fixing it before it even becomes a problem.”

Getting a Technology View of the Future

The proactive approach to technology helps Seachrome manage its growth. In quarterly meetings with their Accent vCIO, they discuss the company’s goals and objectives. As Accent makes recommendations about how they can use technology to move forward, they act more as a business partner than an IT service.

Getting a view of the future from the technology perspective helps Chris tremendously in his decision-making process.

“When we have that conversation with the Accent manager, they’ll recognize what might be an advantage and what might be a problem,” said Chris. “We’ll talk through this and make sure we’re prepared for it. So in many ways, they anticipate problems we can’t foresee.”

Accent Coordinated a Seamless Move 

One thing that would have been hard for Chris to foresee was all the complexity involved with their computer systems when they moved to a new location. Accent coordinated everything over a 30-day period resulting in a smooth transition. According to Chris, if you are even thinking about making a major facility move without a team like Accent to help, you’re asking for a big headache.

“We didn’t have to worry about something being missed, forgotten, or otherwise. It was absolutely seamless,” he said.

Plans for Growth With IT Guidance and Support

The future looks good for Seachrome as they continue to expand in the commercial and commercial construction market. Chris wants to take the company up to the next level, and then another one after that. He’s glad to know that Accent can take that in stride, giving them the daily IT support they want, with the IT guidance they need.

“Our growth prospects are pretty good over the next few years as long as the economy stays strong,” said Chris. “We should do quite well and I know having Accent along for the ride is going to eliminate all of those headaches and problems that we can’t even anticipate on the IT side.”